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This Online Privacy Policy (the “Privacy Policy”) applies to MySleep.Live online interface (i.e. website, mobile applications, electronic services, and social networking sites (collectively, the “Site”) owned and operated by MySleep.Live (“Company”), and any Company affiliate or subsidiary online interface that links to this Privacy Policy. The Privacy Policy discloses the information gathering and dissemination practices to help you understand how we treat the information we collect and how such information is used and shared.
Agreement to this Privacy Policy:
By using this Site you consent to this Online Privacy policy, including your consent to our use and disclosure of information about you in the manner described herein.
Browsing Our Website
The Site does not collect personally identifiable information from your computer when you browse the Site and request pages from our servers. This means that, unless you voluntarily and knowingly provide us with personally identifiable information, we will not know your name, your email address, or any other personally identifiable information. Company’s servers automatically record non-personally identifiable information when you visit our website or use some of our products. When you request a page from the Website, our servers log the information provided in the HTTP request header including the IP number, the date and time of the request, the URL of your request, the language used, the browser type and any other information that is provided in the HTTP header. We collect the HTTP request header information in order to make the Website function correctly and provide you the functionality that you see on the Website. We also use this information to better understand how visitors use the Website and how we can better tune it, its contents and functionality to meet your needs.
Collecting and Using Information
Registration and Other Information Provided to Us
When you visit MySleep.Live, you may be asked to disclose personally identifiable information. You may also choose to submit personally identifiable information to us when you send us an e-mail. You acknowledge and agree that we may use and store any such information about you in accordance with our Privacy Policy. We may also process and store your personally identifiable information on a server located outside of your jurisdiction. By providing your Personally Identifiable Information to us, you consent to the transfer of your information across national boundaries. If you do not consent to such transfer as well as the processing and storage of your personally identifiable information outside your jurisdiction, you should not provide such information to us.
What information does the Site obtain?
User Provided Information:
When you register with us or use the Site, you provide us certain information voluntarily. This may include: (a) your name, mobile or residential phone number, zip code, e-mail address, postal address, date of birth, gender, answers to survey questions and other registration information; (b) transaction-related information, such as when you make purchases, respond to any offers, or download or use applications from us; (c) information you provide us when you contact us; (d) information you enter into our system when using the Site, such as contact information which is clearly labeled at the time you submit it; and (e) information you post on our Site to the extent we permit posting information.
Automatically Collected Information:
When you use the Site, we automatically collect certain information from you, such as Internet addresses, browser type, Internet Service Provider (ISP), referring and exit page, operating system, timestamps, clickstream data, the type of mobile device you use, your mobile device’s unique device ID, the IP address of your mobile device, and your mobile operating system. We also track and analyze non-identifying and aggregate usage and volume statistical information from our visitors and customers. This information is logged and used for purposes such as to help diagnose technical problems and to administer our Site so that we can constantly improve it.
Cookies:
Cookies are small text files placed in your browser. Cookies transmit information such as session ID, user ID, and conversion data. This information helps website providers recognize a browser or mobile device and helps us gather information such as how many users have visited our site and which pages and advertisements have been seen and clicked on. We use first-party cookies and third-party cookies together to report ad impressions, other uses of ad services, and interactions with ad impressions related to your visit to our Site. We never collect sensitive personal information (such as information about your race, religion, sexual orientation or health) from cookies.
Third-Party Analytics
We may collect certain information via third-party analytics services, which may collect your non-sensitive user information. This may include: the information you provide us, your session ID, your user ID, and conversion data. This information provides us with tools to calculate the numbers and frequency of visitors on the Site and to understand how you and other users use the Site so to improve your experience.
How is the obtained information used and shared?
We use the information that we collect for purposes including to provide our services, contact you regarding new promotions, improve our Site, resolve disputes, troubleshoot problems and enforce our customer agreements. We also use this information—directly, indirectly, and in combination with data we exchange with other parties—to introduce you to informational, service and/or product offerings of MySleep.Live and Company.
Emails & Newsletters:
When submitting any information on our website you expressly authorize MySleep.Live and Company to use your personal information as explained in this privacy policy, and you consent to receiving commercial email from MySleep.Live and Company. You can expect to receive offers regarding specific products and/or services, newsletters, sweepstakes announcements, promotions, and other similar offers. Should you wish to discontinue receiving these e-mailings simply unsubscribe using the link in the email you receive.
Advertising:
The Site may provide you with advertisements, including in-text link ads. Information we collect through cookies and other technologies that does not by itself identify you is used to assist us in delivering you relevant ads when you are on a webpage. We may work with third-party advertising networks and advertisers who help deliver these ads to you and who may collect information about your browsing activity over time and across different sites in order to make this advertising more relevant. We also use cookies to improve the performance of our advertising on other websites. Although you may not opt out of receiving online advertisements generally, you may control the collection of data on our Site used for targeted MySleep.Live advertising during your visits to other websites. To opt-out of MySleep.Live data collection for targeted advertising on other sites, see “Cookies” under the section “What are my opt-out rights?”
MySleep.Live advertises online (e.g., pages within our Sites and mobile apps through company managed social media presences, and on other sites and mobile apps not affiliated with MySleep.Live) and offline (e.g. through call centers, and direct marketing). In order to understand how advertising performs, we may collect certain information on our Sites and other sites and mobile apps through our advertising service providers using cookies, IP addresses, and other technologies. The collected information may include the number of page visits, pages viewed on our Sites, search engine referrals, browsing activities over time and across other sites following your visit to one of our Sites or apps, and responses to advertisements and promotions on the Sites and on sites and apps where we advertise.
MySleep.Live uses information described in this Privacy Policy to help advertise our products and services in a variety of ways. We use such information to:
How we tailor ads:
Relationship based advertising
In order to help make our advertising informative and useful, we may use information about your relationship with us (such as types of services, transactional information or the state in which you reside) to help determine which advertisements or offers to present to you.
Online Behavioral Advertising
We or our advertising service providers may use certain information about your activities on our Sites, such as pages visited and search key words entered to help determine which of our advertisements or offers may be of interest to you. We limit access and collection of information for specific purposes by advertising service providers. We may use this online information for online and offline advertising, which we may feel will be a benefit to you.
Advertising on third party sites and mobile apps
MySleep.Live may contract with advertising companies to advertise our products and services on sites and mobile apps not affiliated with us. We may use Aggregated and De-identified Data and information provided by you to these third party sites and mobile apps to select which of our advertisements or offers may appeal to you, display them to you and monitor your responses. Third Party sites and mobile apps are not subject to MySleep.Live Privacy Notices. Please visit the individual sites and mobile apps for additional information on their data and privacy practices and opt out policies.
Online Behavioral Advertising on third party sites and mobile apps
Some of our tailored ads are online behavioral advertising, and may be served using data collected by third party providers. Ads served on our behalf by these companies do not contain unencrypted Personal Information and we limit the use of information by companies that serve our ads.
Other Data Sharing: In addition, we may share information that we collect:
We may also transfer any data we collect in connection with a corporate change such as a merger, our acquisition by another company, or a partial or total sale of our assets (including as part of a bankruptcy proceeding).
What are my opt-out rights?
You may decline to provide personal information to us and/or refuse cookies in your browser, although some of our features or services may not function properly as a result.
If you no longer wish to receive our promotional communications, you may opt-out of receiving them by following the instructions included in each communication or by emailing or calling us per the information contained on our contact page.
By providing information to Company you are consenting to the collection, use and disclosure of such personal information in the manner described in this privacy policy. We provide you the opportunity to withdraw your consent when such information is collected or at any later time by following the procedure described in this provision.
Such consent may be withdrawn by calling the telephone number provided below or may be done in writing/email and sent to our customer service department at the following physical address or email address:
Data Retention Policy, Managing Your Information
We will retain User provided data for as long as you use the Site and for a reasonable time thereafter. If you’d like to access, update, or delete User provided data that you have provided via the Site, please contact us at info@MySleep.Live or the address below and we will respond in a reasonable time. Before we are able to provide you with any information, correct any inaccuracies, or delete any information, however, we may ask you to verify your identity. Please note that some or all of the User Provided Data may be required in order for the Site to function properly, and we may be required to retain certain information by law.
Security
To protect Personal Information from unauthorized access and use, we use security measures that comply with applicable federal and state laws. These measures may include device safeguards and secured files and buildings as well as oversight of our third party service providers to ensure information remains confidential and secure. While we follow generally accepted industry standards to protect the personal information submitted to us (both during and once we receive it), no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
We comply with HIPAA security requirements with respect to safeguarding and securing your Protected Health Information. Unfortunately, no data transmission over the Internet can be guaranteed to be absolutely secure. As a result, while we strive to protect your Personally Identifiable Information and Protected Health Information, we cannot ensure or warrant the security of any information you transmit to us, and you do so at your own risk. If Company provides you with a user name and password to access portions of the Site, Company disclaims any responsibility for a breach of privacy as a result of your willingly or inadvertently disclosing your username and password to others.
If you have any questions about security on our website, you can e-mail us at info@MySleep.Live.
California Do Not Track Disclosures
(How do we respond to Web browser “do not track” signals or other mechanisms that provide consumers the ability to exercise choice regarding the collection of personally identifiable information about an individual consumer’s online activities over time and across third-party websites or online services? We currently do not respond to DNT signals in browsers because we do not track individual users across the web. May other parties collect personally identifiable information about an individual consumer’s online activities over time and across different websites when they visit MySleep.Live ? No.)
Notices
Notice to California Residents
In response to a California law, we will automatically treat accounts with California billing addresses as if you requested MySleep.Live to not share your information with nonaffiliated third parties except as permitted by the applicable California law. We will also limit the sharing of information about you with our affiliates to comply with California privacy laws that apply to us.
Notice to Vermont Residents
In response to Vermont regulations, MySleep.Live automatically treats accounts with Vermont billing addresses as if you requested that MySleep.Live not share your information with nonaffiliated third parties, and that MySleep.Live limit the information it shares with its affiliates. If MySleep.Live discloses information about you to nonaffiliated third parties with whom we have joint marketing agreements, we will only disclose your name, address, other contact information, and information about our transaction and experiences with you
Notice to Nevada Residents
We are providing you this notice pursuant to state law. You may be placed on our internal Do Not Call List by following the directions set forth above. Nevada law requires that we also provide you with the following contact information: Bureau of Consumer Protection, Office of the Nevada Attorney General, 555 E. Washington St., Suite 3900, Las Vegas, NV 89101; Phone number: 702-486-3132; e-mail: BCPINFO@ag.state.nv.us.
Notice to Users Outside of the United States
This Online Privacy Policy is intended to cover collection of information on our websites from residents of the United States. If you are visiting our websites from outside the United States, please be aware that your information may be transferred to, stored and processed in the United States where our servers are located and our central database is operated. The data protection and laws of the United States and other countries might not be as comprehensive as those in your country. By using our services, you understand that your information may be transferred to our facilities and those third-parties with whom we share it as described in this Notice.
Protecting children’s privacy online
The Site is not directed to individuals under the age of thirteen (13), and we request that these individuals do not provide Personal Information through the Site. We do not knowingly collect information from children under 13 without parental consent. Visit the Federal Trade Commission website for more information about the Children’s Online Privacy Protection Act (COPPA). If you believe that MySleep.Live has received information from a child or other person who is not a majority age in their relevant jurisdiction, please contact us at our e-mail or physical mailing address listed in the “Contact Us” section below and we will take all reasonable efforts to remove the information.
Links to Other Sites
Our site may contain links to other sites whose information practices may be different than ours. We do not have control over the information that is submitted to, or collected by, these third parties. You should consult the privacy policy of these other sites to learn how your privacy is protected.
Your Consent
Please note that by using the Site, you agree to the terms of this Privacy Policy. If you do not agree with the practices described in this Privacy Policy, please do not provide us with your personal information or interact with the Site. Your assent to these practices is essential for us to continue operating this website, including the services it provides. Similarly, we need you to provide accurate personal information so that you can be contacted and receive the information you request. You can opt-out and decide not to provide the requested personal information. However, by doing so, you will not receive the information and/or service you are requesting.
Contact Us
Changes to this Privacy Notice
We may make modifications to this Privacy Policy from time to time. If we make any material changes, we will notify you of such changes by posting the new policy on this website or by sending you an e-mail. If you continue to use the Site after modifications, your continued use will constitute as acceptance of the changes and you agree to be bound by the revised Privacy Policy. Review our Privacy Policy regularly so that you can stay informed of our practices, as they may change in the future.
Last updated: July 3, 2024
My Sleep LLC (“MySleep”, “we”, or “us”) operates a mobile messaging program (the “Program”) subject to these Mobile Messaging Terms and Conditions (these “Mobile Messaging Terms”). The Program and our collection and use of your personal information is also subject to our Privacy Policy at www.mysleep.live/terms. By enrolling, signing up, or otherwise agreeing to participate in the Program, you accept and agree to these Mobile Messaging Terms and our Privacy Policy.
Sample Messages:
Our mobile messaging platform may not recognize requests that modify the foregoing commands, and you agree that we and our service providers will not be liable for failing to honor requests that do not comply with the requirements in these Mobile Messaging Terms. We may also change the telephone number or short code we use to operate the Program and we will notify you of any such change. You acknowledge that any requests sent to a telephone number or short code that has been changed may not be received by us and we will not be responsible for failing to honor a request sent to a telephone number or short code that has been changed.
